SERVICE MANAGEMENT

Call Reports

Track. Report. Achieve.

Manage service calls, customers and technicians in one place.

Call Reports developed by SDS Enterprises

SDS ENTERPRISES • PUNE

Call Reports

0Open

0In Progress

0Resolved

CUSTOMER ACTION REQUIRED

Confirm Resolved Call Reports

Please review each resolved call and confirm the service completion, or tell SDS if the issue is still pending.

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Recent Calls

New Service Call

CustomerAssign ToVisit dateCall Open DateCall Close DatePriorityProblem reportedProblem identifiedResolution givenTechnician notesStatus

Customers

Show archived

All Call Reports

Users / Technicians

Administrator can create and manage user accounts.

Call Reports developed by SDS Enterprises

FIRST LOGIN SECURITY

Change Your Password

You are using a temporary password supplied by SDS Enterprises. You must create a new password before you can access the Customer Portal.

New passwordConfirm new password

Add Customer

For a new customer, the email address is used as the username. SDS will generate a temporary password and email the credentials automatically. The customer must change the password at first login.

Edit User

Role Active

Update Call Status

StatusAdditional notes

Additional notes are required when reopening a resolved or closed call.

CUSTOMER CONFIRMATION

Review & Confirm Call Report

Confirmation nameComment / feedback

Edit Call Report

CustomerAssigned toVisit dateCall Open DateCall Close DatePriorityStatusProblem reportedProblem identifiedResolution givenTechnician notesCustomer feedback